Privacy Policy

1. Introduction

We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our errand planning and task coordination services. By using our services, you agree to the collection and use of information in accordance with this policy.

This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events. Please read this Privacy Policy carefully to understand our practices regarding your personal information.

2. Information We Collect

We collect various types of information to provide, maintain, and improve our services. The information we collect depends on how you interact with our website and services.

2.1 Personal Information You Provide:

We collect information that you provide directly to us when you:

• Register for an account or subscribe to our services
• Place an order or request a service
• Contact us via email, phone, or contact forms
• Participate in surveys, promotions, or contests
• Subscribe to our newsletter or marketing communications
• Complete forms on our website
• Provide feedback or reviews
• Interact with our customer support team

This information may include:

• Identity Information: Name, username, title, date of birth (if required for age verification)
• Contact Information: Email address, phone number, postal address, delivery addresses
• Location Information: Physical addresses, GPS coordinates (if you enable location services), IP address location data
• Financial Information: Payment card details, billing addresses, payment history, bank account information (for refunds)
• Service Information: Service preferences, requirements, order history, service requests
• Account Information: Account credentials, profile information, account settings, preferences
• Communication Records: Correspondence, emails, chat transcripts, support tickets, feedback
• Marketing Preferences: Newsletter subscriptions, marketing communication preferences, consent records

2.2 Automatically Collected Information:

When you visit our website or use our services, we automatically collect certain information about your device, browsing behavior, and interactions. This information helps us understand how you use our services and improve your experience. We collect:

• Device Information: IP address, device identifiers (such as device ID, advertising ID), device type (mobile, tablet, desktop), device model, operating system and version, browser type and version, screen resolution, language settings
• Usage Information: Pages visited, time spent on pages, click patterns, scroll depth, search queries, links clicked, features used, session duration, frequency of visits
• Technical Information: Browser plugins, time zone, network information, connection type (WiFi, mobile data), access times, error logs, crash reports
• Referral Information: Referring website addresses, search terms used to find our site, campaign identifiers, UTM parameters
• Location Data: General location information derived from IP address, precise location (if you grant permission)
• Interaction Data: Mouse movements, keystrokes (in forms), interactions with buttons and links, form field focus events

2.3 Cookies and Tracking Technologies:

We use cookies, web beacons, and similar tracking technologies to collect and store information. For detailed information about our use of cookies, please refer to our Cookies Policy.

3. How We Use Your Information

We use the collected information for various business and operational purposes. Below is a detailed explanation of how we use your information:

• Service Delivery and Operations: Provide, maintain, and improve our errand planning and task coordination services; process and fulfill service requests; coordinate tasks and deliveries; manage service schedules and appointments; communicate with service providers and partners
• Transaction Processing: Process payments, manage accounts, handle billing and invoicing, process refunds, manage subscriptions, prevent fraudulent transactions, verify payment information
• Account Management: Create and manage user accounts, authenticate users, maintain account security, manage user preferences and settings, provide account-related notifications
• Communication: Send service-related notifications, updates, and confirmations; respond to inquiries and support requests; send administrative messages; provide important information about your account or services
• Customer Support: Provide technical support and customer service; troubleshoot issues; resolve disputes; handle complaints; improve support quality
• Marketing and Advertising: Send promotional materials, newsletters, and special offers (with your consent); personalize marketing communications; measure marketing campaign effectiveness; conduct market research; show you relevant advertisements
• Analytics and Improvement: Analyze usage patterns and trends; understand user behavior; improve website functionality and user experience; develop new features and services; optimize service delivery; conduct research and analysis
• Legal Compliance: Comply with legal obligations and regulatory requirements; respond to legal requests and court orders; enforce our Terms of Use and other agreements; protect our legal rights; cooperate with law enforcement
• Security and Fraud Prevention: Detect, prevent, and address fraud, security breaches, and technical issues; protect against unauthorized access; verify user identity; monitor for suspicious activity; maintain system security
• Business Operations: Manage our business operations; conduct internal audits; ensure quality control; manage relationships with partners and vendors; plan business strategies

4. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, we process your personal information based on the following legal grounds:

• Contractual Necessity: We process your information to fulfill our contractual obligations and provide the services you have requested. This includes processing payment information, delivering services, managing your account, and communicating about your services. Without this information, we cannot provide our services to you.
• Legitimate Interests: We process information when it is necessary for our legitimate business interests, such as operating our business, improving our services, ensuring security, preventing fraud, conducting analytics, and marketing our services. We balance our interests against your privacy rights and only process information when our interests are not overridden by your rights and freedoms.
• Consent: We process your information when you have provided explicit, informed consent for specific processing activities, such as marketing communications, newsletter subscriptions, or the use of non-essential cookies. You can withdraw your consent at any time.
• Legal Obligations: We process information to comply with applicable laws, regulations, court orders, or government requests. This includes tax obligations, record-keeping requirements, and responding to legal processes.
• Vital Interests: In rare circumstances, we may process information to protect your vital interests or those of another person, such as in emergency situations.
• Public Task: If we are performing a task in the public interest or exercising official authority, we may process information on this basis.

If you have questions about the legal basis for processing your information, please contact us using the information provided in the Contact Us section.

5. Information Sharing and Disclosure

5.1 We Do Not Sell Your Information:

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5.2 Service Providers:

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors and financial institutions
• Cloud hosting and data storage providers
• Analytics and marketing service providers
• Customer support and communication platforms
• Delivery and logistics partners

These service providers are contractually obligated to protect your information and use it only for specified purposes.

5.3 Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5.4 Legal Requirements:

We may disclose information when required by law, court order, or government regulation, or to:

• Comply with legal processes or government requests
• Enforce our Terms of Use and other agreements
• Protect our rights, property, or safety
• Prevent fraud or security issues
• Respond to emergencies

5.5 With Your Consent:

We may share information with third parties when you have provided explicit consent for such sharing.

6. Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure and access controls
• Regular security assessments and vulnerability testing
• Employee training on data protection and privacy
• Incident response procedures
• Regular backups and disaster recovery plans

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, absolute security cannot be ensured.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention practices are designed to balance your privacy rights with our business needs and legal obligations.

7.1 Retention Periods:

Factors we consider when determining retention periods include:

• Nature and Sensitivity: More sensitive information may be retained for shorter periods or with additional security measures
• Purpose of Processing: We retain information for as long as needed to fulfill the specific purpose for which it was collected
• Legal and Regulatory Requirements: We may be required to retain certain information for specific periods under tax laws, consumer protection laws, or other regulations
• Business Needs: We may retain information for legitimate business purposes, such as improving services or resolving disputes
• Risk Assessment: We consider the potential risk of harm from unauthorized use or disclosure when determining retention periods
• Consent: If processing is based on consent, we retain information until consent is withdrawn or no longer necessary
• Contractual Obligations: We retain information for the duration of our contractual relationship and as required by contract terms

7.2 Specific Retention Periods:

• Account Information: Retained for the duration of your account plus 7 years after account closure (for tax and legal compliance)
• Transaction Records: Retained for 7 years after the transaction date (for tax and accounting purposes)
• Marketing Communications: Retained until you unsubscribe or withdraw consent, plus a reasonable period to process the opt-out
• Customer Support Records: Retained for 3 years after the last interaction (for service improvement and dispute resolution)
• Website Analytics Data: Retained for 26 months (Google Analytics default) or as configured in our analytics settings
• Legal Claims: Information relevant to legal claims may be retained until the claim is resolved or the limitation period expires

7.3 Deletion and Anonymization:

When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies. Deletion may involve:

• Permanent deletion from our active systems
• Secure deletion from backup systems (subject to backup retention schedules)
• Anonymization, where information is stripped of identifying details and used only for statistical or analytical purposes

Please note that some information may remain in backup systems for a limited period after deletion from active systems, and we may be unable to delete information that is required to be retained by law.

8. Your Rights and Choices

Depending on your location and applicable data protection laws (such as GDPR, CCPA, or New Zealand Privacy Act), you may have various rights regarding your personal information. We are committed to helping you exercise these rights.

8.1 Right of Access:

You have the right to request access to your personal information and receive a copy of the data we hold about you. This includes information about what data we collect, how we use it, and who we share it with. We will provide this information in a commonly used, machine-readable format.

8.2 Right to Rectification (Correction):

You have the right to request correction of inaccurate or incomplete information. You can update some information directly through your account settings, or contact us to correct information we hold about you.

8.3 Right to Erasure (Deletion):

You have the right to request deletion of your personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, you withdraw consent, or the information has been unlawfully processed. However, we may retain certain information if required by law or for legitimate business purposes.

8.4 Right to Data Portability:

You have the right to request transfer of your information to another service provider in a structured, commonly used, and machine-readable format. This applies to information you provided to us and that we process based on your consent or for contract performance.

8.5 Right to Object:

You have the right to object to processing of your information for certain purposes, including direct marketing, processing based on legitimate interests, or processing for research or statistical purposes. We will stop processing your information unless we can demonstrate compelling legitimate grounds for continued processing.

8.6 Right to Restrict Processing:

You have the right to request restriction of processing in certain situations, such as when you contest the accuracy of your data, when processing is unlawful, or when you need the data for legal claims.

8.7 Right to Withdraw Consent:

When we process your information based on consent, you have the right to withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing that occurred before withdrawal.

8.8 Right to Opt-Out of Marketing:

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails, adjusting your account preferences, or contacting us directly. Even if you opt-out of marketing, we may still send you service-related communications.

8.9 Right to Lodge a Complaint:

You have the right to lodge a complaint with a supervisory authority if you believe we have violated your data protection rights. In New Zealand, you can contact the Office of the Privacy Commissioner.

8.10 How to Exercise Your Rights:

To exercise any of these rights, please contact us using the contact information provided in the Contact Us section. We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request. In some cases, we may charge a reasonable fee if your request is excessive or repetitive.

9. Third-Party Services

We use various third-party services to provide, maintain, and improve our services. These services may collect and process your information according to their own privacy policies.

9.1 Google Services:

We use several Google services that may collect and process your information. These services help us analyze website traffic, deliver advertising, and provide location services.

9.1.1 Google Analytics:

We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors interact with our website. Google Analytics collects information such as:

• Page views, time spent on pages, and user interactions
• Demographic information and interests (if available)
• Device and browser information
• Traffic sources and referral information
• User flow and navigation patterns

This data helps us improve our website and services, understand user preferences, and optimize content. Google Analytics uses cookies and similar tracking technologies. The information generated by Google Analytics is transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required by law or where such third parties process the information on Google's behalf.

You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout. You can also adjust your browser settings to refuse cookies.

9.1.2 Google Ads (Google Реклама) - Conversion Tracking:

We use Google Ads for online advertising and conversion tracking. Google Ads uses cookies and similar technologies to:

• Track conversions when users complete actions on our website after clicking on our ads
• Measure the effectiveness of our advertising campaigns
• Optimize ad delivery and targeting
• Provide insights about ad performance

When you click on one of our Google Ads, a cookie is placed on your device. This cookie tracks your interactions with our website and helps us understand which ads lead to conversions. The information collected includes clicks, impressions, conversions, and other interaction data.

You can manage your Google Ads preferences and opt-out of personalized advertising by visiting https://adssettings.google.com. You can also opt-out of third-party cookies by visiting the Network Advertising Initiative opt-out page.

9.1.3 Google Remarketing:

We use Google's remarketing services to show you relevant advertisements on other websites after you visit our site. This is done through:

• Google Ads remarketing lists, which allow us to show ads to users who have previously visited our website
• Dynamic remarketing, which shows ads featuring products or services you viewed on our site
• Similar audiences, which helps us reach new users similar to our existing customers

Google uses cookies to remember that you visited our website and show you ads based on your interests and browsing behavior. The information collected includes pages visited, products viewed, and actions taken on our website.

You can opt-out of Google's use of cookies for remarketing by visiting https://adssettings.google.com and adjusting your ad personalization settings. You can also use browser settings to block third-party cookies.

9.1.4 Google Maps API:

We use Google Maps API to display interactive maps and provide location-based services on our website. When you interact with Google Maps on our site, Google may collect:

• Location information (if you grant permission)
• Search queries and map interactions
• Device and browser information
• Usage data and analytics

This information is used to provide map functionality, improve location services, and for analytics purposes. The information collected by Google Maps is subject to Google's Privacy Policy and Terms of Service.

For more information about how Google uses your data, please visit Google's Privacy Policy at https://policies.google.com/privacy and Google's Terms of Service at https://policies.google.com/terms.

9.2 Other Third-Party Services:

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our website.

This Privacy Policy does not apply to information collected by third-party services, even if accessed through our website.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including countries outside the European Economic Area (EEA) or New Zealand. These countries may have data protection laws that differ from those in your country and may not provide the same level of protection.

10.1 Transfer Mechanisms:

When we transfer your information internationally, we implement appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy and applicable data protection laws. These safeguards include:

• Standard Contractual Clauses approved by the European Commission or other relevant authorities
• Adequacy decisions recognizing that certain countries provide adequate data protection
• Binding Corporate Rules for transfers within our corporate group
• Other legally recognized transfer mechanisms

10.2 Third-Party Transfers:

When we share your information with third-party service providers located in other countries, we ensure that appropriate safeguards are in place. This includes contractual obligations requiring third parties to protect your information and comply with applicable data protection laws.

10.3 Your Rights:

If you are located in the EEA or other jurisdictions with specific data transfer requirements, you have the right to obtain information about the safeguards we have in place for international transfers. Please contact us if you would like more information about these safeguards.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

12. Marketing Communications

If you have subscribed to our marketing communications, you may opt-out at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us directly using the information below
• Adjusting your account preferences

Please note that even if you opt-out of marketing communications, we may still send you service-related messages that are necessary for your account or transactions.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

14. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no standard for how DNT signals should be interpreted. We do not currently respond to DNT browser signals or mechanisms.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: talk@warmcozyhandmade.world
Phone: +64 27 443 8645
Address: Level 2/46 Brown Street, Ponsonby, Auckland 1021, New Zealand

We will make every effort to respond to your inquiry promptly and address any concerns you may have about our privacy practices.