Terms of Use

1. Acceptance of Terms

By accessing and using our errand planning and task coordination services, website, mobile applications, or any related services (collectively, the "Services"), you accept and agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please do not access or use our Services.

These Terms constitute a legally binding agreement between you and us. By creating an account, placing an order, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Service Description

We provide errand planning, shopping assistance, appointment scheduling, delivery coordination, and related task management services. Our Services include but are not limited to:

• Grocery shopping and retail purchases
• Appointment booking and calendar management
• Package and document delivery services
• Administrative task coordination
• Bill payment and form submission assistance
• Other errand-related services as agreed upon

Services are provided subject to availability, geographic limitations, and our service policies. We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice.

3. Eligibility and Account Registration

3.1 Age Requirement:

You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.

3.2 Account Registration:

To access certain features of our Services, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

3.3 Account Termination:

We reserve the right to suspend or terminate your account at any time, with or without notice, for violation of these Terms or for any other reason we deem necessary.

4. Acceptable Use and User Responsibilities

You agree to use our Services only for lawful purposes and in accordance with these Terms. This section outlines acceptable and prohibited uses of our Services.

4.1 Acceptable Use:

You may use our Services to:

• Request and receive errand planning and task coordination services
• Manage your account and service preferences
• Communicate with our team regarding services
• Access information about our services and policies
• Provide feedback and reviews (in accordance with our guidelines)

4.2 Prohibited Activities:

You agree not to use our Services to:

• Violate Laws: Violate any applicable local, state, national, or international laws, regulations, or third-party rights
• Provide False Information: Provide false, misleading, fraudulent, or inaccurate information, including fake identities, addresses, or payment information
• Interfere with Services: Interfere with, disrupt, or damage the Services, servers, networks, or systems, including through denial-of-service attacks, hacking, or other malicious activities
• Unauthorized Access: Attempt to gain unauthorized access to any part of the Services, accounts, systems, or networks, including through password mining, brute force attacks, or exploiting security vulnerabilities
• Automated Access: Use automated systems, bots, scrapers, or scripts to access, monitor, or interact with the Services without our express written permission
• Malicious Code: Transmit, upload, or distribute viruses, malware, Trojan horses, worms, or other harmful code, files, or programs
• Harassment: Harass, abuse, threaten, intimidate, or harm other users, our staff, or any third parties
• Illegal Activities: Use the Services for any illegal, fraudulent, or unauthorized purpose, including money laundering, tax evasion, or other criminal activities
• Impersonation: Impersonate any person, entity, or organization, or falsely claim affiliation with any person or entity
• Data Collection: Collect, harvest, or scrape information about other users, including personal information, without their consent
• Reverse Engineering: Reverse engineer, decompile, disassemble, or attempt to derive the source code of our Services or any software used in connection with our Services
• Commercial Use: Use the Services for commercial purposes not authorized by us, including reselling services or using our Services to compete with us
• Spam: Send unsolicited communications, spam, or junk mail through our Services
• Circumvent Security: Attempt to circumvent, disable, or interfere with security features, access controls, or restrictions on the Services

4.3 Consequences of Violation:

Violation of these acceptable use terms may result in:

• Immediate suspension or termination of your account
• Legal action and prosecution to the fullest extent of the law
• Reporting to law enforcement authorities
• Civil liability for damages caused by your actions
• Loss of access to our Services permanently

5. Payment Terms and Billing

5.1 Fees:

Payment is required according to the selected service plan. Fees may be charged monthly, per service, or as otherwise agreed upon. All fees are stated in New Zealand Dollars (NZD) unless otherwise specified.

5.2 Payment Methods:

We accept various payment methods, including credit cards, debit cards, and other payment methods as specified on our website. By providing payment information, you represent that you are authorized to use the payment method.

5.3 Billing Cycle:

For subscription services, fees are charged in advance on a monthly or annual basis, as selected. You will be billed automatically at the beginning of each billing cycle.

5.4 Price Changes:

We reserve the right to modify our pricing at any time. Price changes will be communicated to you in advance, and you will have the opportunity to cancel your subscription before the new pricing takes effect.

5.5 Refunds:

Refunds are subject to our Refund Policy, available at return.html. Generally, refunds may be available for cancellations within 7 days of initial subscription or in cases of service failure.

5.6 Late Payments:

If payment is not received by the due date, we may suspend or terminate your access to Services. You are responsible for any fees or charges incurred due to late payment.

6. Service Limitations and Disclaimers

6.1 Service Availability:

While we strive to provide reliable and continuous Services, we cannot guarantee:

• Uninterrupted, error-free, or secure operation of Services
• Availability of specific items, products, or services
• Exact delivery times in all circumstances
• Compatibility with all devices or software
• Correction of all defects or errors

6.2 Third-Party Services:

Our Services may integrate with or rely on third-party services, including payment processors, delivery services, and other providers. We are not responsible for the availability, accuracy, or reliability of third-party services.

6.3 Geographic Limitations:

Services are available in specified geographic areas. We reserve the right to limit or restrict Services to certain locations at our discretion.

7. Intellectual Property Rights

7.1 Our Content:

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, images, software, and code, are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License:

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms.

7.3 Restrictions:

You may not:

• Copy, modify, or create derivative works of our content
• Use our trademarks or logos without permission
• Reverse engineer, decompile, or disassemble our software
• Remove or alter any copyright or proprietary notices
• Use our content for commercial purposes without authorization

8. User Content and Submissions

8.1 Your Content:

You retain ownership of any content you submit, post, or transmit through our Services ("User Content"). By submitting User Content, you grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, and distribute such content for the purpose of providing and improving our Services.

8.2 Content Standards:

You are solely responsible for your User Content. You represent and warrant that your User Content:

• Does not violate any laws or third-party rights
• Is accurate and not misleading
• Does not contain harmful, offensive, or inappropriate material
• Does not infringe on intellectual property rights

8.3 Content Removal:

We reserve the right to remove, edit, or refuse to post any User Content that violates these Terms or that we deem inappropriate, without prior notice.

9. Limitation of Liability

9.1 Disclaimer of Warranties:

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 Limitation of Liability:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO YOUR USE OF OUR SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

9.3 Maximum Liability:

Our total liability to you for any claims arising from or related to these Terms or our Services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

9.4 Exclusions:

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

10. Indemnification

You agree to indemnify, defend, and hold harmless us, our affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of our Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your User Content
• Any activity under your account

11. Termination

11.1 Termination by You:

You may terminate your account and stop using our Services at any time by contacting us or using account termination features, if available.

11.2 Termination by Us:

We may terminate or suspend your account and access to Services immediately, without prior notice, for any reason, including but not limited to:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Non-payment of fees
• Extended period of account inactivity
• At our sole discretion for any other reason

11.3 Effect of Termination:

Upon termination, your right to use Services will immediately cease. We may delete your account and data, subject to our data retention policies. Provisions that by their nature should survive termination will remain in effect.

12. Dispute Resolution

12.1 Informal Resolution:

Before initiating any formal dispute resolution process, you agree to first contact us to attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith within 30 days of receiving notice.

12.2 Governing Law:

These Terms shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions.

12.3 Jurisdiction:

Any disputes arising from or relating to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of New Zealand.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our website with a new "Last updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website or Services

Your continued use of Services after such changes constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using our Services and may terminate your account.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely reflects the intent of the original provision.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and us regarding your use of our Services and supersede all prior agreements and understandings.

16. Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of such provision or any other provision. Any waiver must be in writing and signed by us to be effective.

17. Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign or transfer these Terms or our rights and obligations hereunder at any time without notice.

18. Contact Information

If you have questions about these Terms of Use, please contact us at:

Email: talk@warmcozyhandmade.world
Phone: +64 27 443 8645
Address: Level 2/46 Brown Street, Ponsonby, Auckland 1021, New Zealand

We will make every effort to respond to your inquiry promptly and address any concerns you may have.